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Shipping Policy

This policy explains how orders are processed, when they ship, the carriers and destinations we support, delivery estimates, and what happens if a package is delayed, lost, or arrives damaged.

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Shipping at a glance

Sovereign Sequences ships all research materials from within the United States. Orders are processed and dispatched promptly, with tracking provided on every shipment.

  • Ships from within the United States
  • Tracking provided on every order
  • Cold-chain packing where required

Fast dispatch

Orders are prepared and dispatched within our standard processing window.

Full tracking

A tracking number is emailed as soon as your order leaves our facility.

Careful packing

Materials are packed to preserve stability and integrity in transit.

Support

Questions about a shipment are handled by our US-based support team.

1. Order Processing

Orders are processed within [X business days] of a successfully placed and paid order. Orders placed on weekends or public holidays are processed on the next business day.

Processing time is separate from delivery time. We may hold or cancel an order where payment cannot be verified, where an address is incomplete, or where an order is flagged for review.

2. Dispatch & Carriers

All orders ship from within the United States via [carrier(s), e.g. USPS / UPS / FedEx]. The carrier and service level may vary based on destination, order weight, and the options available at checkout.

Where a product requires temperature-controlled handling, it is packed to maintain stability during normal transit times.

3. Delivery Estimates

Estimated delivery is typically [X to Y business days] after dispatch, depending on destination and the service selected. These are estimates, not guarantees. Delivery times may be affected by carrier delays, weather, or events outside our control.

4. Shipping Destinations

We currently ship to [destinations served, e.g. addresses within the United States]. It is the buyer’s responsibility to ensure that receipt of research materials is permitted at the delivery address and under applicable local rules.

5. Shipping Costs

Shipping costs are calculated at checkout based on destination, order weight, and the service selected. Any applicable taxes or fees are the responsibility of the buyer unless stated otherwise.

6. Tracking Your Order

A tracking number is emailed once your order ships. Please allow time for the carrier to scan and update the tracking status. If tracking has not updated within a reasonable period, contact us and we will investigate with the carrier.

7. Lost, Delayed, or Damaged Shipments

If your order arrives damaged, or if tracking indicates a lost or significantly delayed shipment, contact us at info@sovereignsequences.com within [X days] of the delivery or expected delivery date. Please include your order number and, for damaged items, clear photographs of the packaging and contents. We will work with you and the carrier to resolve the issue.

8. Contact

For any shipping question, please contact:

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Questions about shipping?

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Research Use Only

All Sovereign Sequences products are sold strictly for laboratory research. They are not drugs, supplements, cosmetics, or foods, and they are not intended for human or animal consumption. By ordering, buyers confirm they are qualified researchers purchasing for legitimate scientific use.